Refund policy

7-day returns

If a piece isn't right, send it back within 7 days of delivery. You don't need to tell us why, and it costs you nothing.

What we need
The garment unworn and unwashed, with tags attached, and your order number.

How to start
Email houseofitihas@gmail.com with your order number within 7 days of delivery. We'll reply within two working days and arrange a pickup from your address.

Return shipping
We arrange and pay for the return pickup. Nothing to organise at your end.

Refunds
Once the piece reaches us and passes a quick check, we refund to the original payment method within 5 to 7 working days. Your bank may take a few days more at their end.

Size exchanges
Free within the same 7 days, subject to availability. Tell us the size you want when you write, and we'll send the replacement when the original reaches us.

If something is wrong with the piece
A lifted print edge, a seam fault, the wrong size shipped — these are replaced or refunded in full whenever you tell us, inside the 7 days. Send a photo with your email.

Cancellations
Cancel any time before dispatch. Email us; if it hasn't left, we cancel and refund in full.

What we can't take back
Pieces that have been worn, washed, altered, or damaged after delivery.